At DiamondsByMe, all jewellery is handcrafted to order. In most cases, everything proceeds as planned, and we can dispatch the order on or even before the expected shipping date. However, because everything is handmade, the expected shipping date may occasionally be delayed.
There can be multiple reasons for this. Here, we explain our process and the possible reasons for a delayed shipment.
You have configured the jewellery within the configurator on the product page. Once an order is received, our design department creates a custom drawing of the jewellery. There may be a choice in stone size or ring size. The designers ensure that the order is drawn completely to scale, after which a wax model is printed. This model is 'tree' mounted and then liquid plaster is added. Once hardened, the plaster model with the wax model is placed in the oven, where the wax melts to make way for the precious metal. Once a casting comes out of the oven, it is further processed by the goldsmiths. The metal is refined and polished. The stones are set, the jewellery is cleaned and, in the case of white gold, rhodium-plated. If engraving is added to the order, it is done after finishing.
This process sounds quite simple, but it is precision work that takes time. Especially the finishing of the metal and the setting of stones requires utmost concentration. DiamondsByMe offers exclusive and unique jewellery, and to perfect it, time is needed to do this carefully so that each piece of jewellery meets our quality standards.
Because the creation process of jewellery consists of many steps performed in an artisanal manner, something can happen during this process that causes the expected shipping date to be postponed. Reasons can include:
Conclusion
Sometimes our goldsmiths encounter an obstacle, but they always do their utmost to have the ordered jewellery ready on time. However, each piece is handcrafted with care, and this takes time. We hope this information provides more insight into our working method and thank you for your understanding and trust in DiamondsByMe.
As soon as your order is ready and shipped, you will receive a notification with the tracking details. If you have indicated that you want to collect your order, you will receive an invitation to schedule the appointment as soon as the jewellery has passed the quality check.
We wish you much pleasure with your purchase in advance!